Getting More Help

If you’re stuck, you’re not on your own. Here’s how to reach us and what to expect.

#Email us

The fastest way to reach a real person is email:

[email protected]

Send us a note describing what you’re trying to do and what’s happening instead. We read every message. All plans include email support; Professional and Premium plans get priority handling.

#Help us help you faster

A few details make a big difference and save a round of back-and-forth:

• What you were trying to do — for example, “I was changing my opening hours.”
• What happened — “The change saved but the website still shows the old hours.”
• A link or screenshot — the page you’re looking at, and a screenshot if something looks wrong.
• Your business name — so we can find your account quickly.

#Before you email, a quick check

Many questions are already answered here:

• New to your dashboard? Start with Reading Your Dashboard.
• Plan or billing question? See Plans & Limits and Managing Your Subscription.
• Something not working right? Try Troubleshooting first.

#Account and billing questions

For anything about charges, refunds, upgrading, or cancelling, email the same address — [email protected] — and mention “billing” in your subject line so it reaches the right person. Our refund guarantee and how to request it are covered in Managing Your Subscription.

#Premium onboarding call

If you’re on the Premium plan, your plan includes a 60-minute one-on-one onboarding call. It’s a great way to get set up with a person walking you through it. Email us to schedule it.