These Terms of Service (the Terms) govern your access to and use of the TaiChu Web AI service operated by The First IT LLC, an Illinois limited liability company doing business as TaiChu Web AI (“we”, “us”, or “our”). Please read them carefully.
#Acceptance of these terms
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
If you do not agree to these Terms, do not use the Service.
#Service description
The Service is an AI-powered website management platform. As a Customer, you connect an existing static website (typically built with Astro or a similar framework) and use a chat interface to instruct an AI assistant to make edits. The AI generates code changes, deploys updates to Cloudflare Pages on your behalf, and maintains a backup of your site source in a GitHub repository.
We are not a website hosting provider in the traditional sense. We manage and edit your existing site; the underlying hosting, domains, and DNS remain your responsibility unless separately arranged.
Optional add-ons include:
- A visitor-facing chatbot widget you may embed on your site
- A product analytics dashboard
These add-ons are made available subject to these Terms. We do not offer legacy services or features that have been retired or replaced; descriptions of the Service in marketing materials reflect current functionality only.
#Account terms
To use the Service, you must:
- Be at least 16 years old
- Provide accurate, current, and complete account information and keep it up to date
- Keep your password and access credentials confidential and secure
- Be responsible for all activity that occurs under your account
- Maintain one account per person or entity, unless we agree otherwise in writing
You must promptly notify us at [email protected] if you suspect unauthorized use of your account.
#Acceptable use
You agree not to use the Service to:
- Engage in or facilitate any illegal activity
- Publish, store, or distribute content that is unlawful, harassing, defamatory, or that infringes intellectual property or privacy rights of others
- Send spam or unsolicited bulk communications
- Host, upload, or distribute malware, viruses, or other harmful code
- Attempt to bypass, disable, or interfere with rate limits, security features, or usage controls
- Reverse engineer, extract, or attempt to discover the AI prompts, model configurations, or proprietary system instructions
- Scrape, harvest, or use the Service or its outputs to train another machine-learning model
- Impersonate another person or misrepresent your affiliation with any person or entity
We reserve the right to investigate suspected violations and to suspend or terminate accounts that violate these rules, with or without prior notice depending on the severity of the violation.
#Your content
You retain all ownership rights in the website content, code, images, text, and other materials you provide or that the AI generates on your behalf at your direction (your Content).
You grant The First IT LLC a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, modify, and create derivative works of your Content solely as necessary to operate, provide, and improve the Service for you. This license ends when you delete the Content or close your account, except to the extent we are required to retain it by law or for reasonable backup retention.
You represent and warrant that you have all rights, licenses, and permissions necessary to upload your Content and to grant the license above, and that your Content does not infringe the rights of any third party.
#Subscription, billing, and cancellation
The Service is offered as a Subscription in several tiers, available in monthly and annual billing periods. Pricing is published on our website and may be updated from time to time; changes will not affect the price you pay for an in-progress Billing Period.
Heads up: Monthly plans — cancel anytime, 30-day money-back. Annual plans — 30-day money-back only before we deliver your rebuilt site; after delivery, the year is non-refundable.
#Monthly Subscriptions
- Billed monthly in advance through Stripe.
- You may cancel at any time from your account settings; cancellation takes effect at the end of the current month.
- 30-day money-back guarantee. You may request a full refund of your subscription fees within 30 days of your first charge, for any reason, by emailing [email protected]. After 30 days, we do not provide prorated refunds for mid-cycle cancellations. Founding Customers: cancelling before your three-month minimum term makes the waived Migration fee payable — see the Founding Customer Program section.
#Annual Subscriptions
- Annual Subscriptions are a 12-month commitment, billed up-front through Stripe.
- Annual Subscriptions auto-renew at the end of each 12-month term unless cancelled before the term end date. You may cancel auto-renewal at any time from your account settings; cancellation takes effect at the end of the paid term and you retain access until then.
- 30-day money-back guarantee — limited. You may request a full refund of your annual fee within 30 days of your first charge only if the Migration of your site (as defined below) has not yet been delivered.
- Once the Migration has been delivered, the annual fee is non-refundable, including any unused months in the term.
#Site Migration Fee
For annual customers, a one-time site Migration is included as part of the annual plan. For monthly customers, the Migration is a separate one-time fee quoted individually after the free site audit.
The Migration is a delivered service. It is deemed delivered when both of the following occur:
- We publish your rebuilt site to a staging URL or production URL, and
- We notify you that the site is ready for your review (by email or in-app message).
You will have at least seven (7) days from delivery to review the rebuilt site and report material defects. Material defects identified within this window will be remediated as part of the Migration scope. After the 7-day review window closes, or upon your written acceptance (whichever is earlier), the Migration is final and the Migration fee is non-refundable.
#Upgrades and downgrades
You may upgrade your Subscription to a higher tier at any time. Upon upgrade, Stripe will charge the prorated difference between your current plan and the new plan for the remainder of your current Billing Period, and you will immediately receive the new tier’s recurring features (such as increased AI token allowances and any tier-gated features).
The original Migration scope is not re-performed upon upgrade. If you would like a visual refresh of your site after upgrading, the Refresh Add-on is available as a separate one-time purchase.
Downgrades take effect at the end of your current Billing Period and do not result in a refund of fees already paid.
#Refresh Add-on
The Refresh Add-on is a one-time service (visual refresh + SEO backfill of your existing site managed through the Service). It is non-refundable once delivered, with delivery defined analogously to the Migration delivery rules above.
#Founding Customer Program
For the first twenty (20) qualifying Customers, we may offer “Founding Customer” status, waiving the one-time site Migration fee (as defined in the Site Migration Fee section above). In exchange, you agree to: (1) permit our use of your testimonial; (2) participate in one product feedback call (approximately 30 minutes) after sign-up; and (3) maintain an active paid monthly Subscription for at least three (3) full billing cycles from your first charge. The fee waiver applies to the initial Migration only; later custom redevelopment is quoted separately.
Conditions and recovery of the waived fee. The waiver is contingent on your completing the testimonial and feedback call and meeting the three (3) month minimum term. If you cancel before satisfying these conditions, or your Subscription terminates for non-payment, the standard one-time site Migration fee (as defined in the Site Migration Fee section, individually quoted after your free site audit and typically US$800–US$3,000) becomes immediately due and payable, and we may charge it to your payment method on file. The 30-day money-back guarantee continues to apply to subscription fees you have paid, but does not affect recovery of the Migration fee under this section. For Founding Customers on annual billing, the minimum commitment is governed by the 12-month commitment in the Annual Subscriptions section. Founding spots are limited and offered first-come.
#Free tier for churches and non-profits
We offer a permanent free Essential tier to verified churches and U.S. 501(c)(3) non-profit organizations. Eligibility is verified manually upon submission of a 501(c)(3) determination letter (or equivalent international evidence) to [email protected]. We reserve the right to revoke free-tier eligibility if your status changes or if the account is used outside its non-profit purpose. All other provisions of these Terms apply to free-tier accounts.
#Beta tier
A “beta” tier exists for internal and grandfathered users. It is not offered or advertised to new customers, carries no service-level commitment, and is provided “as is”.
#Payment failures
If a payment fails, we will attempt to collect for up to 7 days. After that, we may suspend the account until payment is resolved.
#Checkout acknowledgements (Annual Subscriptions)
When you sign up for an Annual Subscription, our checkout flow will require you to separately acknowledge:
- that you understand the Annual Subscription is a 12-month commitment, billed up-front;
- that you understand the 30-day money-back guarantee applies only before the Migration is delivered, and that after delivery the annual fee is non-refundable;
- that you understand the site rebuild is delivered once at the start of your term and is not re-performed if you later upgrade your plan; and
- if you are a Founding Customer, you understand the free website rebuild is contingent on completing the testimonial and feedback call and on meeting your plan’s minimum term (the 12-month commitment above for annual billing, or three (3) months for monthly billing), and that if you cancel before those conditions are met, the standard site Migration fee becomes payable.
Your acceptance of these acknowledgements is recorded as part of your account and may be referenced in any dispute relating to your Subscription.
#Intellectual property
The Service, including the TaiChu Web AI software, source code, designs, user interfaces, AI prompts, system instructions, documentation, and the names, logos, and trademarks “TaiChu Web AI” and “The First IT LLC”, are owned by The First IT LLC or its licensors and are protected by intellectual-property laws.
These Terms do not grant you any right, title, or interest in our intellectual property other than the limited right to use the Service in accordance with these Terms. Your Content remains yours, as described in “Your content” above.
#Service modifications and availability
We may modify, add, or discontinue features of the Service from time to time. For material changes that significantly reduce functionality on a paid tier, we will provide reasonable advance notice by email or through the dashboard.
We use commercially reasonable efforts to keep the Service available, but we do not provide a formal service-level agreement, and brief planned maintenance windows are an expected part of operating the Service. The beta tier is provided without any availability commitment.
#Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI-generated edits may contain errors, omissions, or unintended changes. You are responsible for reviewing changes before publishing them and for the final content of your website. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.
Heads up: Our liability is capped at the greater of (a) fees you paid us in the 12 months before the claim, or (b) $1,000 USD. Always review AI-generated changes before publishing.
#Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
Our total aggregate liability for any claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or (b) one thousand U.S. dollars (USD $1,000).
The above caps and exclusions do not apply to liability arising from gross negligence, willful misconduct, indemnification obligations under “Indemnification” below, or claims that cannot be limited by applicable law.
#Indemnification
Your indemnification. You will defend, indemnify, and hold harmless The First IT LLC and its officers, employees, and agents from and against any third-party claims, damages, losses, liabilities, and reasonable expenses (including attorneys’ fees) arising out of (a) your Content, (b) your violation of these Terms, or (c) your misuse of the Service.
Our indemnification. We will defend, indemnify, and hold you harmless from and against any third-party claim alleging that the Service, when used as permitted under these Terms, infringes that third party’s intellectual-property rights, and we will pay damages finally awarded against you (or amounts in settlement we approve) for such a claim.
Indemnification is conditioned on the indemnified party (i) promptly notifying the indemnifying party of the claim, (ii) giving the indemnifying party sole control of the defense and settlement, and (iii) cooperating reasonably in the defense.
#Termination
You may terminate these Terms at any time by canceling your Subscription and closing your account.
We may suspend or terminate your access to the Service if you materially breach these Terms, after giving you notice and a reasonable opportunity to cure where the breach is curable. We may terminate immediately for breaches that cannot reasonably be cured (such as illegal activity or security threats).
Upon termination, you may export or request deletion of your data as described in our Privacy Policy. Sections that by their nature should survive termination (including “Your content” license tail, “Intellectual property”, “Disclaimer of warranties”, “Limitation of liability”, “Indemnification”, and “Governing law and dispute resolution”) will survive.
#Changes to these terms
We may update these Terms from time to time. If we make material changes, we will notify you by email and through a banner in the dashboard at least 14 days before the changes take effect, unless a shorter period is required by law.
Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may cancel your Subscription.
#Governing law and dispute resolution
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules.
The parties will first attempt in good faith to resolve any dispute through informal negotiation. If a dispute is not resolved within 30 days of written notice, it will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Cook County, Illinois. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Either party may seek injunctive or other equitable relief in a court located in Cook County, Illinois for actual or threatened infringement of intellectual property or breach of confidentiality.
#Contact
For legal questions, notices, or anything related to these Terms, contact us at:
The First IT LLC (d/b/a TaiChu Web AI) Email: [email protected]